Our Pre order service allows you to access and order a large range of products and items we can't hold in stock. Our Pre Ordered items usually turn around in 2-4 weeks from placement of order. If you have a speed order request please send us an enquiry about the product prior to ordering so we can advise you if the order will meet your deadline. We offer a discount on all bulk orders. We do not allow refunds or returns on these items.

Our custom order service allows you to bring your own costume idea to life. We custom make a large selection of costumes and accessories. If you have a design idea please send us your enquiry. We offer a discount for large volume orders. Custom making usually takes 2-4 weeks for making exclusive of delivery time. If you have a speed order request please contact us to see if we can meet your deadline. Our custom orders cannot be cancelled once confirmed.  We do not offer any returns or refunds on custom orders.

When selecting shoes from all Pleaser USA brands we recommend the following. If you are purchasing an open toe shoe then select the same size as your normal Australian ladies shoe size. When selecting a closed shoe or boot we recommend choosing one size larger. This will give you a more comfortable fit. Drag Queens and males buying Pleaser please follow this example : If you are a size AU8 men's then please order a women's size US10. Boots and closed toe shoes please order an US11. If you have any concern when ordering please call us for advice.