Our ordering system follows a few simple steps. Browse and choose the item you desire. Our stock status on the item page will advise you how many items we currently have in stock. If the item has no available stock then your order will proceed to a pre order status. This means we will order the item in for you. We will contact you if there are any issues with obtaining the pre order item for you from our suppliers or makers. Depending on the item ordered pre order items can take up to 2-4 weeks if they need to be made. We will contact you if there are any issues sourcing the item you have ordered to see if you wish to wait for the item or accept a possible replacement or cancellation of the order. 

Our custom order service allows you to choose from one of our fabulous designs and make it in a custom size and colour of your choice. This service allows you to have a more custom fit and colour design to make the item unique to your needs. Our custom design service usually takes 2-4 weeks from placement of order. We will always discuss any issues prior to us sending you a custom order for you to confirm. Custom orders cannot be returned or cancelled due to the custom design request. To create a custom order just send us an enquiry direct from the product page by clicking the Ask a Question link.